Returns & Refunds

We want you to love your coffee. If something is not right, we will make it right.

Damaged or incorrect orders

If your order arrives damaged, or we sent you the wrong blend, we will replace it or refund you immediately — no questions asked. Just send us a photo at goldsquarecoffee@gmail.com.

Unopened packs

Contact us within 7 days of delivery to return any unopened, nitrogen-sealed pack for a full refund.

Opened packs

For food safety and hygiene reasons we cannot accept returns on opened packs. That said, if you genuinely do not enjoy the coffee, tell us why — we would rather hear it and fix it than have you not come back.

Refund timing

Approved refunds are processed to your original payment method within 5–7 business days.